Privacy Policy

Here at Brook House Trading Ltd (“Brook House”) we treat the privacy of our customers with the highest of priority and do the utmost to protect the security of your personal.

Our privacy policy defines the information Brook House collects about you, when you use our website or contact us electronically. We may also collect information when you visit our studio or contact us via telephone. In this policy, we will also define how your information will be used and stored by us. This privacy policy is also in conjunction with our cookie policy and terms and conditions which can be found on the website.

This privacy policy sets out how Brook House uses and protects any information that you give to us when you use this website. Brook House is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

When purchasing a product or whatever else you may choose to do with Brook House, be it making an appointment, contacting us by telephone, ordering fabric samples, providing your contact details to us; You are giving your consent and agreeing to accept the practices set out in this policy.

When we say ‘we’, ‘our’, ‘us’ or ‘Brook House in this policy we are referring to Brook House Trading Ltd.

What information does Brook House collect?

When placing an order or purchase with Brook House in store, or via the telephone,  the data and information we collect relating to you is mainly used in order to provide our products and services to you. This enables us to uphold our obligations to you which arise from any contracts entered into between Brook House and you and to provide you with the information, services and products that you have requested from us.

We do supply your contact information to our furniture and delivery partners, including your Name, Address and contact details. 

When you request a fabric sample from us, it is sometime sent out by a third-party supplier. If this happens we share your contact information with our carefully selected fabric suppliers. They will use your name and address for providing you with the requested sample. Once the sample has been provided to you, your details will be deleted in accordance with their data protection policies.

If there is a problem with your product purchased from us and you require a service or a repair, this will normally be completed by our carefully selected third parties. There may be occasions when your product requires repair, in this event we may ask a third party to conduct the repair. Your contact details will be shared with this third-party service team, who will use this information only for providing you with the repair service.

If you choose to communicate with Brook House via telephone, we will keep this information on our records for 12 weeks.

Brook House will only retain personal data for as long as is necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations. If you have any questions relating to our retention or destruction of your data, please contact us using the details set out in the 'Contact us' section.

In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk.

Legal obligations

We would like to bring to your attention that data or personal information requested by the police or any other regulatory or government authority as part of their investigation into illegal activities, we shall provide this data as requested.

Access to information and other rights

Brook House are a fully compliant company, as such you have the right to access information we hold about you. You can access this information by submitting a written request and providing proof of identity, only then will we supply the information requested.

For more information and to make a subject access request please contact us at sales@brookhouseinteriors.com if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You also have the right to:

1. Ask us to prevent processing that is causing - or is likely to cause - you substantial damage or distress;

2. Require us not to make certain decisions automatically if they significantly affect you;

3. Request for us to make any necessary changes to the personal data we hold about you to ensure that it is accurate and up to date;

4. Ask us to have your personal data erased and to prevent processing in specific circumstances these include but not limited to the following:

5. Where there is no longer a need to hold the data for the purpose it was originally intended for.

6. If you as the individual withdraw consent for this data to be used.

7. When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.

8. The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).

9. The personal data has to be erased in order to comply with a legal obligation.

10. The personal data is processed in relation to the offer of information society services to a child.

We may refuse to comply with a request for erasure when personal data is processed for the following reasons:

1. To exercise the right of freedom of expression and information;

2. To comply with a legal obligation for the performance of a public interest task or exercise of official authority.

3. For public health purposes in the public interest;

4. Archiving purposes in the public interest, scientific research historical research or statistical purposes; or

5. The exercise or defence of legal claims.